Refund policy

Returns & Refund Policy

At FLEXD, we want you to feel confident with every purchase. If you are not completely satisfied, we are here to help.

We have a 30 day return policy, meaning you have 30 days from receiving your order to request a return for an exchange or store credit. Refunds are only issued for faulty or damaged items.

Please Note: Items purchased during a sale, promotion, or using a discount code are not eligible for a refund. These items may still be returned for an exchange or store credit if they meet the return requirements below.

Please Note: Original shipping costs are non-refundable and are not included in any refund or store credit. Where a refund is approved, it applies to the item value only.

It is the customer's responsibility to read and understand our Returns & Refund Policy before placing an order

Return Requirements

To be eligible for a return, your item must be:

Unworn, unused and in its original packaging.
Free from deodorant marks, fake tan, make-up stains, perfume, pet hair, lint or odours.
Neatly folded and returned in its original condition.
Include your order number or proof of purchase.

Important

Please ensure all garments are neatly folded and returned in their original condition and packaging to help us to process your return.

Returns that do not meet our return requirements may not be accepted and may be returned to the customer at the customer's expense.

By lodging a return request, you acknowledge and agree to these return requirements.

How to Start a Return

To request a return, please email flexdactive@gmail.com to obtain our postal address.

For added peace of mind, we recommend using a tracked postal service, as FLEXD cannot be held responsible for items lost in transit.

Please allow up to 7 business days from the date of your return is received for it to be processed.

Exchanges

Eligible returns can be exchanged for another size or colour, subject to stock availability.

If your requested item is unavailable, a store credit will be issued so you can place a new order.

Return Shipping: Customers are responsible for return postage costs.

Original shipping fees and return postage costs are non-refundable unless the item is confirmed to be faulty or we have sent the incorrect item.

Faulty Items

Please inspect your order upon arrival. If your item is faulty, damaged or incorrect, contact us immediately at flexdactive@gmail.com and we will resolve the issue as quickly as possible.

Faulty items must be reported within 30 days of receiving your order.
If your item is confirmed to be faulty, you will receive a replacement, exchange or refund and we will cover the return postage costs.
Natural creasing from folding or shipping is normal and will disappear after washing or steaming.

Refunds & Store Credit

Refunds are only issued for items that are faulty, damaged and incorrect.

Items purchased during a sale, promotion, or using a discount code are not eligible for a refund. These items may still be returned for an exchange or store credit if they meet the return requirements above.

If your item does not fit or you have changed your mind, we will happily provide an exchange or store credit instead of a refund. Please allow up to 7 business days after your return has been received and approved for your exchange, store credit or refund to be processed.