Shipping policy

SHIPPING POLICY

Last Updated: 22 July 2026

At FLEXD, we know waiting for a delivery can feel like the longest part of the shopping experience. We aim to pack and dispatch your order as quickly as possible while ensuring every order leaves us in perfect condition.

Throughout this Shipping Policy, the terms "FLEXD", "we", "us" and "our" refer to FLEXD and its owners, operators and authorised representatives. The terms "you" and "your" refer to any person purchasing products from our website.

ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, sales periods or peak seasons, processing times may be slightly longer. Should there be any significant delays, we will contact you using the details provided at checkout.

SHIPPING WITHIN AUSTRALIA

We currently ship Australia-wide.

Shipping options and rates will be displayed at checkout before payment is finalised.

Examples may include:

Standard Shipping – $10.00
Express Shipping – $15.00
Free Standard Shipping on orders over $150.

Estimated delivery timeframes provided by our shipping partners are estimates only and are not guaranteed.

SHIPPING TO NEW ZEALAND

We are pleased to offer shipping to New Zealand.

Flat Rate Shipping – $20.00
Free Shipping on orders over $250.00

Estimated delivery timeframes are 5–12 business days. Delivery times are estimates only and may vary due to carrier services, customs processing and circumstances outside our reasonable control.

Any applicable customs duties, taxes or import charges are the responsibility of the customer.

DELIVERY TIMEFRAMES WITHIN AUSTRALIA

Estimated delivery timeframes are as follows:

Standard Shipping: 2–8 business days*
Express Shipping: 1–4 business days*

*Delivery times are estimates only and may vary depending on your location and circumstances outside our control.

Regional and remote areas may experience longer delivery times.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please allow up to 24 hours for tracking details to become active.

INCORRECT SHIPPING DETAILS

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

If an incorrect or incomplete address is supplied, FLEXD cannot guarantee successful delivery.

Should an order be returned to us due to incorrect shipping information, additional shipping charges may apply before the order can be resent.

Please contact us immediately if you notice an error in your shipping details. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

LOST, DELAYED OR DAMAGED PARCELS

Once your order has been dispatched, delivery is managed by our third-party shipping providers.

While we will always do our best to assist if an issue arises, FLEXD is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

Carrier delays
Severe weather events
Public holidays
Industrial action or service disruptions
High-volume shipping periods.

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible so we can assist you in resolving the matter with the shipping provider where appropriate.

AUTHORITY TO LEAVE

If you choose to authorise your parcel to be left at your delivery address, FLEXD is not responsible for loss, theft or damage occurring after the parcel has been delivered in accordance with your instructions.

AUSTRALIAN CONSUMER LAW

Nothing contained within this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Where products are faulty, damaged or do not comply with the consumer guarantees provided under Australian Consumer Law, you may be entitled to a replacement or refund.